Frequently Asked Questions

When will my package be shipped?

Shipping usually takes 1–3 business days. Once your package is on its way, you'll receive a shipping confirmation with tracking information via email.

How long does shipping take?

Once your package has been shipped, the following delivery times generally apply with DHL/Deutsche Post:

● Germany: 1–3 working days

● EU: approx. 3–7 working days

• International: approx. 7–14 working days

Please note that variations may occur depending on the country, customs or holidays.

Are returns and exchanges accepted?

Yes, returns and exchanges are accepted within 30 days of receiving your order and are free of charge. If there's a problem with your order or you have any other concerns, just let me know—I'm happy to help!

How quickly will my question be answered?

I'll try to respond as quickly as possible—usually within a few hours. Please understand that it might take a little longer, especially at night or on weekends.